Technical Writer in Washington, DC at CALIBRE

Date Posted: 6/29/2018

Job Snapshot

Job Description

CALIBRE, an employee-owned Management Consulting and Information Technology Solutions Company, seeks a Technical Writer / Senior Technical Specialist in support of the U.S. Citizenship and Immigration Services (USCIS). The position involves working in the Innovation and Technology Division within the Field Operations Directorate (FOD) of USCIS.

The Technical Writer will provide technical and administrative support services to FOD’s 20/20 framework for process improvement that draws on mandated requirements, and then launches them FOD-wide. Specific responsibilities include:

  • Assist in the creation of documentation (such as process guides, framework documentation, and related materials) that institutionalizes FOD’s management approach for integrating projects approved through the 20/20 framework
  • Support change management activities to include development of marketing materials, drafting communications to support process and technology evolutions and other requirements for ease of transition from legacy business models to new business models
  • Provide administrative assistance, specifically with the administrative tasks necessary to ensure FOD is able to track actions, maintain contacts, update source data, and ensure timeliness of content on ECN, Adobe, and other communication forums
  • Aid the Government in developing and documenting business cases and needs for technical direction
  • Assist in developing and documenting business cases and operational needs
  • Plan and support specific business, management, functional, technical, professional or policy areas of the project to include supporting or leading complex efforts by providing inputs, and preparing high-level briefings of strategic goals

Job Requirements

  • Ability to communicate effectively both orally and in writing
  • Ability to work as part of a team as well as independently and with minimal supervision
  • Proficiency in Microsoft Office Suite
Required Experience
  • minimum of 5 years of experience in the field of technical writing
  • Experience planning developing, organizing, writing and editing operational procedures and manuals
  • Experience producing electronic documentation that meets USCIS standards for compliance
  • Experience analyzing documents to maintain continuity in style of the content
  • Experience managing updates and revisions to technical documents
  • BS/BA Degree
  • A minimum of 12 years’ total work experience; 4 years of direct experience

Desired Experience:

  • Formal education in an IT and/or analytical field such as statistics, mathematics, business forecasting
  • MS Degree

CALIBRE is an Equal Opportunity Employer. We offer a competitive salary and full benefits package. To be considered, please apply via our website at Come join our dynamic team!

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