Help Desk Specialist— (Secret clearance and Sec+ certification required) in Joint Base Andrews, MD at CALIBRE

Date Posted: 4/21/2018

Job Snapshot

Job Description

CALIBRE Systems Inc, an employee-owned management consulting and information technology solutions company, is seeking talented Help Desk Specialist – Journeyman in support of a highly visibility position on a premiere Air Force program in support of the Silver Support Team.

The Help Desk function provides 24/7/365 network assistance and technical support to resolve user incidents, service requests, communications, computer, voice, network faults and outages, and incident resolution support. The Help Desk shall assign priorities based on the criticality of the incident, problem, or service level of the customer.

  • Responds to and diagnoses problems through discussion with users;
  • Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps;
  • Provides support to end users on a variety of issues;
  • Responds to telephone calls, email and personnel requests for technical support;
  • Provides second-tier support to end users for either PC, server, or mainframe applications or hardware;
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem;
  • Simulates or recreates user problems to resolve operating difficulties; and
  • Recommends systems modifications to reduce user problems.

**Shift work may be required**

Job Requirements

  • Must have an active Secret DoD security clearance;
  • Certification: Security + (required);
  • Have strong interpersonal skills in a team-based development environment;
  • Excellent written and oral communication skills.
Required Experience
  • High School Diploma and 1-2 years of experience supporting operations centers supporting 15,000 or more customers and integrating service providers for a blend of basic and premier customers.

CALIBRE is an Equal Opportunity Employer. We offer a competitive salary and full benefits package. To be considered, please apply via our website at www.calibresys.com. Come join our dynamic team!

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