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Help Desk Analyst in Fort Lee, VA at CALIBRE

Date Posted: 4/26/2019

Job Snapshot

Job Description

CALIBRE, an employee-owned management and Technology Solutions company, is seeking a Help Desk Analyst who will support the USAFMSA (United States Army Force Management Support Agency) mission. This position provides desktop support, IT/automation customer service, and Information Management Officer (IMO) services at the USAFMSA Fort Leavenworth location. This position is contingent on federal contract award.

Responsibilities include:

  • Working with computer, peripherals, and telecommunications users to investigate and determine the source of incidents/problems at the FLWKS location.
  • Diagnosing, troubleshooting, and resolving hardware, software, and basic connectivity issues to minimize down time of applications and personnel (software includes USAFMSA-unique client/server applications such as FMS. Software also includes browser configuration and support for FMSWeb and Microsoft applications).
  • Troubleshooting, diagnosing, and resolving of conference room/video teleconference (VTC) problems/incidents.
  • Responding to inquiries applying knowledge of computer software applications, hardware, and procedures.
  • Providing users with instruction, desk-side tutorials and basic guidance on how to use various software applications such as statistical, graphics, database, word processing, electronic mail and government smart phone, security and operating systems.

Required Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required.

  • Technical aptitude.
  • Ability to work effectively with both technical and non-technical audiences.
  • Demonstrated ability to work in a complex, fast paced environment.
  • Escalated trouble shooting skills for web-based applications and computer systems.
  • Ability to manage multiple issues/incidents, keep track of status, and contact to clients.
  • Ability to govern workload and demonstrated time management skills.
  • Demonstrated ability to function within a team-based work environment.
  • Excellent organizational skills.
  • Must be able to identify and resolve problems in a timely manner.
  • Gather and analyze information skillfully.
  • Demonstrate resourcefulness and initiative in dealing with daily assumptions
  • Ability to collaborate with multiple organizations.
  • Excellent attention to detail.
  • Ability to multi-task and willingness to complete tasks as assigned.
  • Strong oral and written communications skills.
  • Strong analytical skills.

Required Experience
  • Eligibility to obtain/maintain a security clearance at the SECRET level.
  • 1-3 years’ experience with diagnosing, troubleshooting, and resolving hardware, software, and basic connectivity issues.
  • Proficiency with MS Office Suite, especially Microsoft Excel, Access, PowerPoint, and Word.

CALIBRE is an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities. We offer a competitive salary and full benefits package. To be considered, please apply via our website at Come join our dynamic team! #CALIBRECareers

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