Technical Support and User Engagement Project Manager
Alexandria, Virginia
Job ID: 5409
CALIBRE Systems, Inc., an employee-owned mission focused solutions and digital transformation company, is looking for a highly motivated Project Manager to join our dynamic team supporting a federal client. This position manages execution of technical support, user communication, and DUA processing activities to ensure timely and compliant service delivery.
Responsibilities include, but are not limited to:
· Coordinate and manage project activities related to technical support, DUA processing, and user engagement
· Plan and facilitate meetings, ensuring timely communication of decisions and action items
· Support preparation of monthly performance reports and metrics tracking
· Oversee tracking of data access requests and lifecycle of DUAs
· Assist in coordinating Privacy Board meetings and data request reviews
· Support development and delivery of user training materials and technical assistance
Required Skills
· Deep knowledge of federal communication and data sharing policies
· Technical understanding of user support and training delivery
· Strong project coordination and communication skills
· Familiarity with data tracking systems and workflow tools
Desired Experience and Skills:
· Bachelor’s degree in Information Systems, Communications, Public Administration, or related field
· Experience managing helpdesk or technical support operations
· Familiarity with data privacy requirements and DUA processes
· Experience coordinating training programs or webinars
· Experience supporting federal review boards or governance processes
· ITIL Certification, Certified Scrum Master (CSM), Customer Experience (CX) Certifications
required Experience
· At least 5 years technical experience
· At least 2 years supporting projects of similar size and scope
· Experience providing technical assistance and communicating with grantees
· Experience working with CMS data and user-facing support environments
· Professional certifications commensurate with duties (e.g., PMP or equivalent, CISSP/CISM, SANS GSNA)
CALIBRE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. For our EEO Policy statement, please click here. If you would like more information on your EEO rights under the law, please click here.
If you would like to contact us regarding the accessibility of our website of need assistance completing the application process, please contact accommodations@calibresys.com or call 703.797.8732. Please note this contact information is for accommodations only.
