Technical Support and User Engagement Program Manager
Alexandria, Virginia
Job ID: 5408
CALIBRE Systems, Inc., an employee-owned mission focused solutions and digital transformation company, is looking for a highly motivated Program Manager to join our dynamic team supporting a federal client. This position provides strategic leadership and oversight to ensure effective delivery of user engagement, technical support, and compliance-driven program operations for a federal data access program.
Responsibilities include, but are not limited to:
· Lead overall execution of all contract activities, including user engagement, Data Use Agreements (DUA) processing, training, and website operations
· Manage program performance, including preparation of monthly status reports with cost, metrics, and outcomes
· Oversee compliance activities including System of Record Notice (SORN) development, Privacy Act requirements, and Office of Management and Budget (OMB) Paper Reduction Act (PRA) clearance processes
· Ensure effective management and lifecycle tracking of DUAs
· Direct user engagement strategies including marketing, training, and outreach initiatives
· Oversee development and maintenance of the public-facing program website
· Ensure program outcomes such as timely DUA processing and user engagement growth targets are met
Required Skills
· Deep knowledge of federal program operations and governance processes
· Understanding of federal privacy, data sharing, and compliance frameworks
· Strong stakeholder engagement skills
· Program performance management and reporting
· Strong oral and written communication skills
Desired Experience and Skills:
· Experience managing federal outreach or engagement programs
· Familiarity with National Institutes of Health (NIH) programs or data access initiatives
· Experience leading multidisciplinary teams (technical, policy, user support)
· Experience implementing performance measurement frameworks
· PMP, Certified Government Program Manager (CGPM), CISSP or CISM, Healthcare Data Certifications (e.g., CPHIMS), Prosci Change Management Certification
required Experience
· Must have a Doctoral degree in Health Services Research, Social Sciences, Economics, Behavioral Research, or related field
· At least 2 years managing projects of similar size and scope
· Experience working with federal data programs and Centers for Medicare & Medicaid Services (CMS) data
· Experience managing data security, governance, or compliance processes
· Professional certifications commensurate with duties
CALIBRE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. For our EEO Policy statement, please click here. If you would like more information on your EEO rights under the law, please click here.
If you would like to contact us regarding the accessibility of our website of need assistance completing the application process, please contact accommodations@calibresys.com or call 703.797.8732. Please note this contact information is for accommodations only.
