Technical Support and User Engagement Contract Lead
Alexandria, Virginia
Job ID: 5407
CALIBRE Systems, Inc., an employee-owned mission focused solutions and digital transformation company, is looking for a highly motivated leads execution of technical support, user engagement, and governance activities to ensure high-quality service delivery and compliance with federal requirements.
Responsibilities include, but are not limited to:
· Oversee execution of user engagement, technical support, and governance-related tasks
· Lead coordination of Data Use Agreement (DUA) lifecycle management, tracking, and compliance activities
· Direct user support and technical assistance services including knowledgebases and helpdesk functions
· Guide development of training materials, webinars, and user engagement campaigns
· Support review of data access requests and ensure compliance with policies
· Oversee analytic output and disclosure review processes
· Ensure successful implementation of program website and communication tools
Required Skills
· Strong technical background in stakeholder engagement, data governance, and technical assistance
· Knowledge of federal compliance, privacy, and data access policies
· Strong verbal and written communication skills
· Experience managing workflows and user-facing support systems
Desired Experience and Skills:
· Bachelor’s degree in Information Systems, Public Policy, Communications, or related field
· Experience developing user training programs and instructional materials
· Experience implementing DUA tracking or workflow systems
· Familiarity with website development and content management
· Experience managing user satisfaction programs and feedback systems
· CISM/CISSP, Customer Experience (CX) Certification
required Experience
· At least 5 years of technical experience
· At least 2 years as a lead on projects of similar size and scope
· Experience supporting federal agency programs and Centers for Medicare & Medicaid Services (CMS) data environments
· Professional certifications commensurate with duties (e.g., PMP or equivalent, CMMI, ITIL)
CALIBRE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. For our EEO Policy statement, please click here. If you would like more information on your EEO rights under the law, please click here.
If you would like to contact us regarding the accessibility of our website of need assistance completing the application process, please contact accommodations@calibresys.com or call 703.797.8732. Please note this contact information is for accommodations only.
