Telecommunications Support Technician
Rockville,
Job ID: 5112
CALIBRE Systems, Inc., an employee-owned management consulting and digital transformation company, is looking for a highly motivated Telecommunications Support Technician to join our dynamic team supporting a federal client. This position will assist in providing support to end users on a variety of issues.
Responsibilities include, but are not limited to:
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors issues to ensure a timely resolution.
• Identifies current or anticipated problem areas relating to telecommunications hardware and software systems.
• Provides asset management and tracking support of cellular, Voice Over Internet Protocol (VoIP), analog, circuits and broadband services, and associated equipment.
Required Skills
required Experience
• Associate’s degree or 2 years of experience in Information Technology or in a related area.
• Knowledge of commonly used concepts, practices, and procedures within Information Technology Service Management.
• Experience relying on instructions and pre-established guidelines to perform the functions of the job.
• Experience performing a variety of complicated tasks.
• Knowledge of telecom assets of cellular, VoIP, analog, circuits and broadband services.
CALIBRE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. For our EEO Policy statement, please click here. If you would like more information on your EEO rights under the law, please click here.
If you would like to contact us regarding the accessibility of our website of need assistance completing the application process, please contact accommodations@calibresys.com or call 703.797.8732. Please note this contact information is for accommodations only.
