Systems Support Engineer

Rockville,

Job ID: 5111

CALIBRE is an employee-owned mission focused solutions and digital transformation company.  We are looking for a highly motivated Systems Support Engineer to join our dynamic team supporting a federal client. This position will troubleshoot and develop technical solutions related to software and setup errors for field engineers, technicians, and customers.

Responsibilities include, but are not limited to:

• Create workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
• Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Develop, implement, and improve processes, techniques, and disciplines to coordinate and carry out the activities and processes required to deliver and manage services.
• Implement processes to ensure ongoing management and control of the day-to-day activities and technology that is used to deliver and support services.

Required Skills

 

required Experience

• Associate’s degree and 5 years of experience in Information Technology or in a related area.
• Requires Project Management Professional (PMP) and Professional in Business Analysis (PMI-PBA) certifications.
• Knowledge of commonly used concepts, practices, and procedures within Information Technology Service Management.
• Experience performing a variety of complicated tasks. 

CALIBRE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. For our EEO Policy statement, please click here. If you would like more information on your EEO rights under the law, please click here.

If you would like to contact us regarding the accessibility of our website of need assistance completing the application process, please contact accommodations@calibresys.com or call 703.797.8732. Please note this contact information is for accommodations only.