Specialty Consultant

, REMOTE

Job ID: 4687

CALIBRE Systems, Inc, an employee-owned Management Consulting and Digital Transformation company, is looking for Specialty Consultants in support of military families. The program provides 24/7 support services for military members and their families. This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. The program serves as a “one source” for resource and information encompassing a comprehensive support system. These positions will be Remote opportunities

The Specialty Consultant specializes in providing information and referrals on specialized programs directly impacting military members and their families’ lives. They are responsible for providing personalized, tailored assistance and referral services to program participants. This position provides expert consultation to address core areas to support service members and their families. Consultation areas include special needs and the Exceptional Family Member Program (EFMP), support for transitioning Veterans, relocation and transition services, building healthy relationships-partner and family relationships, new parent assistance and education, and peer-to-peer support for both service members and spouses. Consultants may support the program based on qualifications and experience. Candidates shall possess strong customer service skills, knowledge of call center operations, and knowledge and understanding of military life as well as maintain the highest degree of confidentiality, sensitivity, compassion, and respect for service members and their families. Some evening and weekend appointments may be necessary to meet the needs of the military community.

 

Primary Responsibilities

 

• Consultants may be assigned to one or more specialty consultation programs based on their experience, expertise, education, and background.
• Provide virtual support, and specialty consultation services to eligible participants seeking to speak with an individual possessing the experience, knowledge, training, tools, and resources to assist the participant.
• Navigate resources, resolve complex concerns, assess, and act in crisis situations.
• Identify high risk cases, deescalate with professionalism, and make referrals as appropriate.
• Document cases according to program guidelines.
• Document cases into the system.
• Perform follow-up calls and reporting as necessary.
• Monitor research, referrals, and additional materials sent to users/customers.
• Maintain internal and contractual training requirements.
• May perform other duties and special projects, based on business need.

Required Skills

• Master’s degree from an accredited graduate program in a behavioral health related field such as social work, psychology, marriage/family therapy, or counseling OR a Master’s degree from an accredited graduate program in a related discipline PLUS at least 4 years of appropriate experience that demonstrates acquired knowledge of one or more of the behavioral or social sciences equivalent to a social work, psychology, marriage/family therapy, or counseling major.
• Ability to use telephonic and video-based platforms to meet contract performance requirements.
• Possess strong customer service skills, knowledge of call center operations, and knowledge and understanding of military lifestyle and culture.
• Possess experience, preferably supporting the military community, to demonstrate expertise in one or more of the following specialty areas:
• Peer-to-peer: All peer-to-peer support consultants are veterans, current members of the National Guard or reserves, or military spouses to assist with referrals to meet identified needs.
• Wounded warrior: provide immediate assistance to wounded, ill, injured, and recovering Service members and their families, as well as wounded warrior caregivers, and provide immediate assistance to wounded, ill, injured and recovering Service members and their families, as well as wounded warrior caregivers.
• Service Members and Spouse relocation and transition: help Service members and military spouses navigate moving and transition related challenges creating individualized action plans and identify resources that may include information on housing, childcare, education, work-life referrals, health and wellness coaching, non-medical counseling services and more.
• Proven proficiency in Microsoft based tools including word, outlook, excel; Web based research; electronic documentation systems.
• Must be U.S. citizens and the ability to speak fluent English.
• Pass a background check, and credential review/verification.

 

Preferred Qualifications

 

• Veteran/military retiree, wounded warrior, and/or military spouse
• Experience working with and/or for military communities.
• Employee assistance program (EAP) experience

required Experience

CALIBRE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. For our EEO Policy statement, please click here. If you would like more information on your EEO rights under the law, please click here.

If you would like to contact us regarding the accessibility of our website of need assistance completing the application process, please contact accommodations@calibresys.com or call 703.797.8732. Please note this contact information is for accommodations only.