Desktop Support Analyst

Washington, District of Columbia

Job ID: 4120

CALIBRE Systems Inc, an employee owned Management Consulting and Digital Transformation company, is looking for a Desktop Support Analyst.  

The Desktop Support analyst will be onsite in downtown Washington DC.  This position will assist the client respective end users onsite and remote on a variety of desktop and user issues. The Desktop Support Specialist will identify, research, and resolve technical problems. This position requires a combination of good verbal communication and technical skills.  Secret Security Clearance is required.  

 

Primary Duties of the Desktop Support analyst but not limited to:

  • Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage ticket queue.
  • Support in-office walk-ups and remote assistance while providing a great customer experience
  • Identify, troubleshoot, and resolve hardware and software problems and provide employee training.
  • Desktop equipment moves, adds and changes
  • Responding in a timely manner to service issues and requests
  • Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required
  • Utilize a ticketing system to log, track and document incidents to ensure customer problems are resolved to customer satisfaction
  • Handle projects assigned by management.
  • Work independently on day-to-day operations.
  • Support special events at remote locations as needed.
  • Perform related work as assigned.

Required Skills

  • Excellent hands-on and remote customer service skills.
  • Ability to work independently and within a team environment. Able to prioritize and address multiple tasks and projects in a dynamic work environment.
  • Strong interpersonal and communication skills, strong work ethic and positive attitude.
  • Active Directory, Microsoft Windows 10, Microsoft O365 and Google suite
  • Must be able to work on site and be able to work a flexible scheduled as assigned. Occasional weekend work.

required Experience

  • Minimum AA degree in Computer Science or graduate of a technical school or comparable experience
  • 3-5 years of IT desktop support experience in an enterprise environment. knowledge of supporting Windows 10, macOS, mobile devices.
  • Must be a US citizen and hold an active secret security clearance

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